Privacy Policy

Introduction

Welcome to https://ai-customer-service-tools-for-truck-repair-businesses.livebursts.com (hereinafter referred to as “AI Customer Service Tools for Truck Repair Businesses,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, storage, use, and disclosure of personal information in compliance with various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal information in the private sector
The General Data Protection Regulation (GDPR) of the European Union (EU)
Brazil’s General Data Protection Law (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA) and similar laws in Colorado, Utah, Connecticut, Virginia, South Africa, and other jurisdictions.

Scope

This policy applies to all aspects of our online presence, including our website at https://ai-customer-service-tools-for-truck-repair-businesses.livebursts.com, applications, services, and products offered under this domain. Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. Each of these external entities has its own privacy policies governing the collection and use of your data, so we encourage you to review them carefully.

Processing Activities

This Privacy Policy covers various interactions, including but not limited to:

Using our applications and services as an authorized user.
Visiting any website linked to this Privacy Policy.
Receiving communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal data, which can include:

Account Information: Details related to your user account, including usernames, passwords, and profile settings.
Payment Information: Data needed for processing transactions, such as credit/debit card numbers, expiration dates, and billing addresses.
Financial Information: Records of financial transactions, including bank account details (if provided) and payment history.
Purchase Information: Details about your purchases, order history, and product preferences.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, or advertising IDs.
Location Data: Information about your geographic location when using our services (with your consent).
Feedback: Any comments, reviews, or ratings you provide to improve our products and services.
Social Media Information: If you choose to connect our services with your social media accounts, we may collect data from these platforms.
Product Information: Details about the products you interact with on our platform, including interests and preferences.

We gather this data through various means, including user input forms, account settings, transactions, device sensors, analytics tools, and third-party service providers.

Cookies

We utilize cookies to enhance your experience and for analytical purposes:

Strictly Necessary Cookies: These are essential for navigating our website and ensuring basic functionalities.
Preference Cookies: Cookies that remember your preferences, such as language settings or display options.
Analytics Cookies: Used to collect information about your use of our services, including pages visited, features used, and performance metrics.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of non-essential cookies are set on their devices.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected. This may include:

Fulfilling your transactions and providing you with services.
Maintaining our records and ensuring accurate billing.
Complying with legal obligations, resolving disputes, or defending against potential claims.
Improving our products and services based on user feedback and preferences.

Once the retention period expires or when the purpose for data collection is no longer applicable, we securely delete or anonymize the personal data unless required to retain it by law.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

Utilizing secure third-party processors for payment and data storage.
Employing encryption technologies to safeguard sensitive data during transmission and at rest.
Regularly reviewing and updating our security protocols to adapt to emerging threats.
Training our employees on privacy and data protection best practices.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If we learn that a user is under 18, we will take steps to delete any personal data associated with that account.

Your Rights (Depending on Your Location)

Your privacy rights may vary based on your geographical location. Here are some common rights granted by various privacy laws:

Access: The right to request access to and receive a copy of your personal data held by us.
Rectification: The right to have inaccurate or incomplete personal data corrected.
Erasure (Right to be Forgotten): The right to request the deletion of your personal data under certain circumstances.
Restriction: The right to limit the use or processing of your personal data.
Portability: The right to receive your personal data in a structured, commonly used format, and to transfer it to another controller.
Objection: The right to object to the processing of your personal data for specific purposes.
Non-Discrimination: The right to be free from discrimination when exercising certain data protection rights.

To exercise these or any other applicable rights, please contact our privacy team using the information provided below. We will respond to your requests in accordance with legal requirements and applicable timeframes.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, and we encourage you to review it periodically. We will also inform you of any significant changes through email notifications or by placing prominent notices on our website.

Contact Information

For any privacy-related inquiries, requests for access or deletion of data, unsubscribe requests, or general data-related questions, please contact us at:

Email: contact@ai-customer-service-tools-for-truck-repair-businesses.livebursts.com

Postal Address: AI Customer Service Tools for Truck Repair Businesses, Privacy Team, [Address], [City, State, ZIP Code]

We appreciate your trust in our company. By using our services and providing your personal data, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.